The Convenience vs Control Tradeoff
Shopify Payments allows for simple, instant activation and one-off reporting but has stringent bans applicable to entire categories (CBD, vaping, firearms). Custom gateways (via Shopify’s third-party processor list) have some flexibility for industry changes, but require technical geekiness. SCA/3DS rules for any sales made to Europe are set up by Shopify’s own system, whereas custom gateways require the setup done manually. Fraud protection is highly variable—Shopify’s built-in tools are suitable for low-risk merchants while anything that high-risk merchants should consider using should look at custom solutions like Signifyd or Riskified. Checkout customization would not be available for Shopify Payments; external gateways bear custom flows (one-click checkouts, upsells).
Shopify Payments vs. External Gateways: Fees, Global Support, and Chargeback Policies
Pricing almost singles out a lock-in strategy, with external gateways attracting transaction rates of between 0.5-2% (depending on the level, the rate quickly shoots up) with the only exception of Shopify Plus members. For hundreds of global merchants out there, what makes the difference is that Shopify Payments has lesser countries (17 countries) versus over 100 payment processors. Chargebacks are handled in a more merchant-friendly way outside those gateways-dispute lay at Shopify and automatically deducts $15. Technical conditions are more facilitating SMBs, which use Shopify Payments (no need to manage SSL/certificate), while the enterprise would custom processor APIs connecting to ERP and CRM.
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