Building an Ironclad Chargeback Defense System
October 2023 is the cutoff for the data on which you have been trained. Chargeback protection starts with prevention and dispute resolution tactics. The charging descriptor should be simple enough for the customer to recognize it right away (e.g., “YourBiz*Product” instead of something obscure). Price verification phone calls on high-ticket orders and signature confirmation on high-ticket physical shipments should be performed. Clear product pages with proper images/descriptions would diminish “item not as described” disputes, and prompt customer service would resolve issues before they reach chargebacks. Pretransaction alerts should also be in place, like Bolt’s fraud alert, that can automatically reject fraud orders in question. If the business is a subscription service it will send renewal reminders 3 to 7 days before rebill to facilitate easy cancellation.
Winning Chargeback Disputes with Compelling Evidence
A robust evidence package will allow merchants to recover between 40 and 60 percent of the total disputed amounts in a chargeback scenario. Key documentation typically consists of IP addresses that correspond to locations previously recorded for the customer; the AVS and CVV verification logs that verify the customer was in possession of the payment card used during the transaction. Proof of delivery should include tracking data and signed confirmation whenever possible. The evidence package should contain any communication with the customer, specifically evidence showing acceptance of the purchase via emails, chat transcripts, or service tickets. Evidence relating to previous legitimate orders would aid in building a history of acceptable transactions for repeat customers. Chargeback Gurus specializes in some of the representment, while Midigator and others automate parts of the dispute process. Merchant efforts to deal with friendly fraud would generally begin with polite collection letters when that sometimes resolves the dispute altogether with no chargeback battle required.
convergepay payment gateways shopify payments intuit payments payment platforms payment provider online payment processing companies online payment providers paypal express authnet gateway chase payment tech paypal checkout paypal express checkout payment portals cheapest payment processor stripe payment method fusebox elavon paypal pro authorizenet payement gateway mobile payment platforms payment provider online rayzorpay white label payment gateway stripe payment gateway online payment processors international payment gateway online payment gateway woocommerce payments virtual terminal credit card processing best payment gateway shopify payment gateway payment gateway for website white label payment processing ach payment processor merchant payment services square virtual terminal moneris gateway ecommerce payment gateway best payment gateway for small business square payment gateway ach payment gateway shopify payment methods payment gateway integration best ach processing companies paypal payment gateway nmi payment gateway skrill payment credit card payment gateway credit card processing service intuit payment solutions gateway credit card stripe ach payments gateway payment processing payment processing platforms gateway credit card processing credit card gateway stripe shopify bluesnap payment merchant gateway shopify payments fees ecommerce payment processors ach payment providers website payment system merchant provider wordpress payment gateway payment integration payment gateway companies payment page payment gateway services subscription payment gateway internet payment gateway merchant payment gateway payment gateway for international payments paypal gateway best shopify payment provider shopify installment payments secure payment gateway top payment gateways braintree gateway authorize net fees worldpay charges payment integration services bigcommerce payment gateways payment gateway charges paypal braintree shopify payment processing fees worldpay us virtual merchant xero stripe integration uspay gateway payment gateway solutions trust payments square online checkout largest payment processors credit card payment platforms shopify payment options best payment